SunnyBay Apartments - Terms and Conditions

Terms & Conditions

Any contract to hire a holiday home listed in the details incorporates Conditions 1 to 14 below. The Contract takes effect upon written confirmation of your booking to you. The Contract is made in England and is governed in all respects by English Law.

1. HIRE TERMS/PERIOD: All terms are quoted in £ sterling per week for the holiday apartment. Bookings are made from Friday to Friday, or by arrangement.

2. NUMBER OF PERSONS: The maximum number of persons allowed in each holiday apartment is shown in the Tariff attached. Additional persons, except babies in cots, may not be accommodated unless provision for extra persons is specifically agreed. The Owners reserve the right to terminate the hire without notice and without refund for a breach of this condition.

3. PETS: Pets are allowed and must be disclosed when making your booking. Dogs must be exercised on a lead, if within the grounds of the Apartments. Dogs should not be left unattended in the holiday apartment.Pets to be kept off all furniture and bedding ,You must clean up after your pets!

4. DEPOSIT: You must send the deposit, £100 per week, with your booking form.

5. BALANCE OUTSTANDING: Once your booking has been confirmed you are responsible for the whole of the hire terms. The balance must be paid to Sunny Bay 60 days prior to arrival at the holiday apartments or booking will automatically be cancelled without further notice.

6. BOOKING CANCELLATION: If you cancel your booking you must immediately notify the Owners, in writing, by first class post. In all cases of cancellation the deposit is forfeited. The Owners will endeavour to re-let the holiday apartment, but unless such re-let is obtained you will remain responsible for the payment of the balance of the apartment unless your notice of cancellation is received in writing more than 30 days before your holiday start date.

7. NON ARRIVAL: If you do not arrive at the holiday apartment by midday on the day following your booked date, and you have not advised the Owners that you will be late, the Owners will be entitled to place the accommodation for re-let forthwith. Under the foregoing circumstances and in accordance with Condition 6, if the accommodation is not re-let you are responsible for the balance of the booked accommodation; or if the apartment is re-let for only part of the period of hire, you are responsible for the remaining portion of the balance of accommodation.

8. HOLIDAY INSURANCE: You are responsible to take out your own insurance cover!

9. ARRIVAL AND DEPARTURE TIMES: The checking in time is 3.00pm on the booked start date. Checking in before 3.00pm may not be possible is excessive cleaning of the apartment has to be undertaken. However, in view of the likelihood of early ferry arrivals in high season, the Owners will do everything possible to facilitate occupancy before 2.00pm if required. If the Owners are prevented by circumstances beyond their control from making the accommodation available and cannot provide a suitable alternative, they will refund all monies paid but no further liability will be accepted. The apartment must be vacated by 10.00am on your departure date, and must be left in a clean condition.

Terms & Conditions cont

10. UNSUITABLE HIRERS: The Owners reserve the right to decline a booking or refuse to hand over the apartment to any person or persons where, in the opinion of the Owners, facilities are not suitable for the person or any group member on the grounds of age, ill health, disability, inexperience or any other reason. In such cases all sums paid shall be refunded in full and the contract shall be discharged without further liability on either party. The Owners reserve the right to repossess the accommodation at any time where damage has been caused by the hirer or any member of the hire group, or in the opinion of the Owners is likely to be caused by the hirer or any member of the hirer’s group. In such cases, the Owners will not be liable to make a refund of any portion of the hire terms paid.

11. MODIFICATIONS AND DECSRIPTIONS: Every effort has been made to ensure that the holiday apartment descriptions are correct. The Owners reserve the right to make changes to the specifications that are considered necessary in the light of operating requirements. In the interests of continuing improvement, the Owners reserve the right to alter or delete furniture and fittings without prior notice.The Owners reserve the right to substitute alternative accommodation of the same standard or of a higher standard at any time.

12. PERSONAL BELONGINGS: The Owners do not accept any liability for loss of, or damage to, personal effects, baggage, motor car accessories, or any other item belonging to or in the possession of the hirer or to any member of the hirer’s party.

13. HIRER’S RESPONSIBILITY: The hirer is responsible for the holiday apartment and its equipment during the period of your stay and is expected to take all reasonable care of it. The holiday apartment is let furnished. Bed linen and towels are provided except requirements for babies. Extra bed linen and towels can be provided at an aditional cost to the hirer. You are advised to check upon arrival and report any shortcomings, damage or missing items immediately to the Owners so that the matter can be remedied for you. The hirer undertakes to report and pay for any damage caused to the holiday apartment or for equipment lost, damaged, broken or stolen during occupancy of the holiday apartment. Unsuitable substitutes are not acceptable. All the equipment, utensils etc, must be left in a clean condition at the end of the hire period. The Owners may make a charge if any additional cleaning is required.

14. DISPUTES: Any dispute, difference or question which may at any time arise out of the Contract or the subject matter thereof, shall be referred to an Arbitrator to be agreed upon between the parties in accordance with the provisions of the Arbitration Act 1950, or any statutory modifications or re-enactment thereof for the time being in force.

COMPLAINTS PROCEDURE

In the unlikely event of a complaint you should in the first instance contact the managers Jules and Steve. If the complaint warrants further investigation you should put it in writing to the Managing Director Mr Dalton at 8 High Street Shanklin Isle of Wight PO37 7LE giving full details and apartment number and date of arrival and departure. He will investigate immediatley and get back to you with a response within 5 working days and hopefully agree a mutually understood remedy.Always make the complaint when it happens, do not leave it until after your stay is over as we would wish to give you complete satisfaction so you may enjoy your stay and recomend us to your family and friends.

SUNNY BAY APARTMENTS ARE ALL STRICTLY NON SMOKING.